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Social workers say caseloads too high, workers are burned out

January 18, 2012 | | Comments 1

By Beth Musgrave
bmusgrave@herald-leader.com

FRANKFORT — State child-protection workers applauded Gov. Steve Beshear for requesting an additional $21 million to hire more front-line social workers in his budget, but told lawmakers Wednesday that more needs to be done to improve morale and working conditions.

“They are the most honorable, hard-working people I know and they are breaking down,” said Patricia Pregliasco, who works in child protection in Jefferson County. “Workers are leaving or trying to leave every day.”

Jefferson County child protection workers told the Senate Health and Welfare Committee Wednesday that additional staff will help with high case loads — which they said are inching past 50 per worker. The workers also said they are toiling under hostile work conditions and are being reprimanded and demoted for failing to close out old investigations of child abuse and neglect, yet are being asked to investigate new cases of abuse.

On top of that, they are frequently told that because of budget constraints there is no overtime available. If they take their work home and try to complete it, they are reprimanded again, social workers told the committee on Wednesday.

As part of his budget proposal, Beshear asked for $21 million over two years to hire 300 additional social workers — about 100 of those positions would be for child-protection workers. The remaining positions would go to other parts of the cabinet that have also seen increasing case loads.

Beshear announced his budget proposal Tuesday night during his budget address. The legislature has until mid-April to pass a two-year budget.

Pregliasco praised the move, but said Jefferson County alone needs an additional 30 social workers to bring it to the same staffing level it was at five years ago.

Teresa James, acting commissioner of the Department for Community Based Services, which oversees child protection, said caseloads for child protection workers have gone up as the department lost $80 million over the past four years due to budget cuts.

Beshear has said average worker caseloads are now around 20 and that hiring additional staff would hopefully bring that number down to 18.

But Pregliasco and other social workers said they know of no one who has only 20 cases.

James said the state does use some social workers who are administrators when it averages the caseload per worker. James said the cabinet also does not count overdue cases — or cases that should be closed — when it calculates caseloads.

Republican Sen. Julie Denton of Louisville, chairwoman of the Senate Health and Welfare Committee, asked that James provide the committee with an average caseload number that includes overdue cases and excludes workers who do not have cases.

“If the workers are getting written up on past dues we need to understand that, especially when we’re working on the budget…” Denton said. “We need more money for front-line workers.”

James also said cabinet leaders have never told regional supervisors that they can not authorize overtime. However, overtime does need to be approved in advance, she said.

Pregliasco said overdue cases are causing social workers to be demoted or reprimanded. Those cases should be counted in total work load, she said.

Tamara Williams, a child protection worker assigned to investigations in Jefferson County, said after Wednesday’s meeting that she was demoted five pay grades to a clerical support clerk because she got behind closing out old investigations. She is appealing the disciplinary measure, she said.

“But the cabinet continues to subpoena me to testify in court hearings,” Williams said.

She said she was working on 30 to 40 cases at a time.

“There is no human person who can keep up with it,” she said.

Social workers said they have been intimidated by regional supervisors and told that they can not speak out about working conditions in Jefferson County.

Denton said she wanted social workers to work in an atmosphere that is “empowering rather than intimidating.”

James agreed to meet with Jefferson County social workers to discuss the problems and possible solutions to lessen the workload of social workers. Denton said that James has also said she wanted to know which supervisors were trying to intimidate social workers.

Filed Under: Social ServicesState Government

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  1. shadeaux says:

    Boo hoo! I feel absolutely no sympathy for case workers. Maybe if they stopped sending children back to their loser, drug-addicted, abusive parents and left them in good loving foster homes, perhaps they might ease their workload quite a bit.

    And perhaps there would be more quality foster parents if the foster parents received more respect and support from the Cabinet. Instead the Cabinet ends up running off many of the good foster parents and then they are left with the ones who are doing it for the money alone. And THEN the Cabinet complains that they don’t have enough good foster parents. They have no one to blame but themselves.

    Case workers seem brainwashed into thinking, “family is always best” as far as final placements go for children in the system. The only way these children will ever have a chance to be something more than where they came from is to place them in a loving home where they can be properly cared for and given a chance for higher education and to live happy, healthy lives. Instead the Cabinet would rather send these children back to poverty and despair.

    Many judges seem just as bad. And they are all protected by the blanket of “confidentiality”. No accountability ANYWHERE. The whole system is a joke.

    And they seem to sleep so well at night, telling themselves they are doing such a great job “helping the children”.

    They are just reaping what they have sown for so many years. They create their own problems. They get no sympathy from me.